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Information Security Policy

Intelligent Property Rights

China Airlines is committed to protecting privacy of your personal data and expects you to understand your related rights so as to feel comfortable to use all related Internet services provided by China Airlines (hereinafter referred to as "We"). In addition, to enhance information protection, you must provide personal identification information to access certain parts of this websites.


Collection of Customer Information

We will collect your personal information through the following methods in certain parts of the Website:

1. Applying for Cargo Website Membership
2. Pre-Claim service
3. Messaging service
4. e-Booking service
5. e-AWB services
6. Customer voice service

Through the above collection methods, we may collect your personal information, including but not limited to following categories:

1. Personal identifiers
2. Identifiers of personal finance
3. Identifiers issued by government agencies
4. Occupations

And the content might include but not limited to Title, Chinese and English name, mailing address, email address, phone number, fax number, mobile number, company name, company address, profession and position, assignees' name, IP and cookies. If you fail to provide the required personal information, certain parts of the requested online services may be unavailable.


Use of Customer Information

Customer information will be used for business management purpose only and is aimed at improving service quality and providing enhanced personal service for customers:

1. Evaluate and handle website membership applications.
2. Handle members' cargo arrangement and e-AWB.
3. Handle online services, message notification service

We promise that we will not reveal your personal information to any third parties not related to this service or transaction without your consent.
The period of use of the personal data mentioned above is based on the duration of collection of the specified purpose, or as determined by relevant laws or the period of preservation necessary for the execution of the business or on a contractual basis.


Customer Data Access

After you submit application to us, China Airlines will agree to review the personal data we hold about you. In exceptional circumstances, China Airlines reserves the right to refuse your access to your personal data and to provide you with instructions in accordance with applicable laws.

Special circumstances (applicable to law) include:

a) Investigation agencies or government agencies object to China Airlines' compliance with customer requirements;
b) According to China Airlines' reasonable judgments and/or assessments, it is believed that the information may affect a person’s life or safety; and
c) The information collected is used for purposes related to breach of contract investigations, suspected fraudulent activities or illegal activities.


Store of Customer Information

In order to satisfy the purpose of collecting information, and China Airlines' legal and commercial purposes or related laws, China Airlines will continue to keep your customer information for the necessary time.

When destroying customer data, we will adopt commercially reasonable and technically feasible measures in accordance with relevant laws to ensure that the personal data cannot be returned or cannot be reproduced.


Data analysis and automated decision-making

It refers to the marketing activities of China Airlines and related companies or other business cooperation agencies. We will use the aforementioned data to obtain specific information to observe consumer behavior and may send this information to our service providers to provide better and more personalized transactions and services.


Collection of information through 'Cookies' and 'IP Address'

A 'cookie' is a small piece of data sent by a web server to be stored on a web browser. The data collected from cookies is to read and differentiate the preference of the individual user which includes third-party tracking code to track visitor volume linked from third-party website’s online advertisement to our website.

If you disable your cookies, you will not have access to certain personalized features or participate in all of the activities on the web-site. An Internet Protocol address (IP address) is a numerical label assigned to each device participating in internet that uses the Internet Protocol for communication from service provider. When you access our website and mobile services, we collect your IP address and store this information to help us manage security.

China Airlines uses cookies on its website for the following purposes:

1. Technical use
In able China Airlines website to operate effectively, including but not limited to:
a) Control website traffic to ensure that all users have the same stable and reliable service;
b) Restrict the flow of important areas of the site and maintain its operational level.

2. Easy to use
The cookies allow you to browse the web more easily, including but not limited to:
a) Memorize your chosen language and country and provide relevant content;
b) track of Cargo website member numbers when you use e-Booking and e-AWB.

3. Tracking and Marketing
Use data (cookies) to collect relevant statistics on your browsing and trading activities on our website and provide you with more appropriate information, including but not limited to:

a) Understand how you navigate our website and trading practices to improve the usability.
b) Allow the company's website to provide different versions of web pages for marketing purposes; c) allow third parties to provide appropriate advertising and track their effectiveness; and


Links to Other Websites

Our website contains links to other websites that are operated under different privacy terms. When you leave our website and access other websites, please remain alert and read the privacy terms of other websites. We have no control over and provide no guarantee on the information submitted to these websites.


Sending of Emails

We obtain your email account according to Collection of Customer Information. In order to provide you with more services or discount offers, we will send you emails containing the above related contents and indicate that we are the sender in the email.


Changes to Privacy/Security Statement

We may revise this Privacy/Security Statement without prior notice. This web page will display the latest content. Should a significant modification be made to the use of customer information, we will announce and post those changes on our website so that you can know related matters. We have adopted appropriate electronic and management measures to maintain the accuracy of the collected information, prevent unauthorized login, and ensure correct use of the information. When you input sensitive information such as credit card details, the information will be automatically converted to ciphers before being sent to the Internet.


Customer Self-Protection

Please keep your personal information safe and do not provide any personal information to others. Do not forget to log out after completing online booking, and eAWB data input, etc. If you share a computer with others or use a public computer, please close the browser window to protect your personal information from unauthorized collection and use.


Governing Law and Court

Any dispute arising out of or in connection with this website shall be governed and construed by the laws of the Republic of China, and shall be resolved by Taiwan Taipei District Court which serves as the court of first instance.
*Please contact us if you have any questions regarding our Security Statement and Privacy Policy.